Article 1 (Purpose)
The purpose of these Terms is to set forth the conditions and procedures for using the mail-order sales and remote lifelong-education facility services operated and provided by Wingkey (hereinafter the "Company"), as well as the rights, obligations, and responsibilities between the Company and its members.
Article 2 (Definitions)
"Member" means a person who agrees to the Platform's terms, enters into a service agreement, and uses the Service.
"Tutor" means a foreign instructor who provides foreign-language education services to members through the Platform.
"Service" collectively refers to the following functions provided by the Company through the Platform.
AI Coaching: An AI foreign-language learning service provided through an external partner platform (Talkio AI).
Video/Phone Lessons: A foreign-language education service conducted in real time with a tutor.
Dashboard: A system that manages the member's learning progress, achievement, feedback, and learning materials.
"Feedback File" means the learning output that a tutor prepares and provides to the member after a lesson ends.
"Customized Materials" means the learning materials that the Company produces directly and provides through the Dashboard.
Article 3 (Outsourced Operation of External Services)
In order to provide the "AI Coaching" service, the Company enters into a business agreement with the external platform "Talkio AI" and outsources the relevant operation to it.
When using "AI Coaching," members must comply with the guidelines of the relevant platform, and any temporary service limitation due to technical reasons such as system maintenance by the outsourced operator shall be governed by Article 10 (Limitation of Liability).
Article 4 (Conclusion and Refusal of the Service Agreement)
The service agreement is concluded when a person wishing to become a member submits an application after agreeing to the Terms, and the Company accepts it.
The Company may refuse acceptance, or subsequently terminate the agreement, in any of the following cases.
Where the applicant has misappropriated another person's identity or entered false information.
Where the applicant intends to use the Service for an improper purpose.
Where the applicant has previously lost membership status.
Article 5 (Service Fees and Refunds)
Refunds of tuition for this Service comply with Article 23 of the Enforcement Decree of the Lifelong Education Act and are calculated as follows according to the total course period.
Before the course begins: A full refund of the tuition paid.
Before one-third of the course period has elapsed: A refund of an amount equal to two-thirds of the tuition paid.
Before one-half of the course period has elapsed: A refund of an amount equal to one-half of the tuition paid.
After one-half of the course period has elapsed: No refund.
Compensation for non-use: For members who have no "AI Coaching" access record up to the end of their video/phone lessons, the Company may provide a coupon worth KRW 5,000 as compensation for non-use. This is a benefit usable within the Platform, not a cash refund.
Article 6 (Use of Content and Data Retention)
The copyright in all materials provided by the Company, including "Customized Materials" and "Feedback Files," belongs to the Company or the relevant provider. Members may download such materials for personal learning purposes only, and any unauthorized reprocessing, reproduction, distribution, or sale thereof is prohibited.
Retention period: The period for retaining and downloading a "Feedback File" within the Dashboard is three months from the end date of the relevant lesson. The Company bears no obligation to recover data deleted after this period has elapsed.
Lesson recording: Members may record video lessons for personal learning use; however, if a member shares such a recording externally (e.g., on social media) and thereby infringes the tutor's portrait rights and the Company's copyright, all legal liability rests with the member.
Article 7 (Members' Obligations and Use Restrictions)
Members may not share, transfer, or lend their account to any third party.
Where a member falls under any of the following, the Company may restrict use or terminate the agreement after prior notice. (However, in urgent cases such as protecting a tutor, the Company may take action first and give notice afterward.)
Payment and order: Non-payment of fees, use of abnormal programs, or system attacks.
Infringement of rights: Infringement of intellectual property rights, or defamation of the Company or a tutor.
Conduct disrupting lessons: Obscenity, abusive language, profanity, or conduct causing sexual humiliation.
Private contact with tutors: Individual contact outside of lessons, requests for direct lessons, or solicitation to move to another company.
References to sensitive topics: Conduct that threatens or troubles a tutor's personal safety by raising politically or socially sensitive issues contrary to the purpose of the lesson, or that disparages the culture and background of a particular country.
Article 8 (Protection of Personal Information)
The Company protects members' personal information in accordance with relevant laws, and securely manages, with the member's consent, the minimum information essential for providing the Service, such as that entrusted to "Talkio AI."
Article 9 (Intellectual Property Rights)
The copyright in content produced by the Company belongs to the Company.
The copyright in posts published by a member within the Service belongs to the member, and the Company may use them free of charge for the purposes of operating and promoting the Service. However, if the member requests deletion, the Company shall cease such use immediately.
Article 10 (Limitation of Liability and Disclaimer)
Where the Company is unable to provide the Service or a member suffers damage due to any of the following causes, the Company shall be exempt from liability unless there is willful misconduct or gross negligence on the Company's part.
Acts of God and force majeure: Where war, earthquake, fire, epidemic, national emergency, or any comparable force majeure event occurs.
Third-party service failures: Where the Service is interrupted due to line failures of a telecommunications carrier, or unexpected system errors, server attacks, or maintenance of an external outsourced platform (such as Talkio AI).
Causes attributable to the member: Where damage occurs due to the member's fault, such as careless management of the member's device, an unstable network environment, or leakage of account information.
Subjective quality of content: The member's subjective satisfaction with, or the achievement of any particular learning effect from, the learning materials, AI Coaching outputs, or a tutor's lesson content provided by the Service.
Reliability of information: Results arising from the reliability or accuracy of information, materials, or facts shared by a member through bulletin boards or the like within the Service.
Expiration of the data retention period: Where data is automatically deleted after the retention period (three months) for "Feedback Files" specified in Article 6 has elapsed.
A tutor's personal impulsive conduct: Where a tutor, beyond the Company's control during a lesson, expresses personal opinions or engages in impulsive conduct that causes psychological discomfort to a member (provided that the Company has an obligation to take appropriate measures immediately upon becoming aware of such a fact).
Article 11 (Dispute Resolution)
These Terms shall be interpreted and applied in accordance with the laws of the Republic of Korea.
If a dispute arises between the Company and a member in connection with the use of the Service, both parties shall consult in good faith to reach an amicable resolution.
If a dispute is not resolved despite such consultation and a lawsuit is filed, the court of jurisdiction under the Civil Procedure Act shall be the competent court of first instance by agreement.
Supplementary Provisions
Date of announcement: August 10, 2026 (Reason: Posting of changes to the Terms due to site remodeling).
Effective date: August 10, 2026.